Our mission at Alpine Animal Hospital is to honor the bond between our clients and their animals. Our compassionate and knowledgeable health care team achieves this through partnering with the clients to deliver cutting edge medicine and surgery. We strive to create a happy, healthy and productive life for our clients’ pets and to enhance their relationship with them.
As our Customer Service Representative, you are our clients’ first and last point of contact. As such, we require patient and compassionate people, able to stay calm in potentially stressful or emergency situations. Job duties include answering multi-line phone calls, scheduling appointments and procedures, collecting information for new clients and patients, and client check-in and flow. Basic computer skills are a must as our practice management software is web based.
Essential duties and responsibilities
- Maintain a professional appearance (clothes and attitude)
- Work calmly and compassionately with clients in various emotional states
- Computer skills: must be able to use Windows based computer systems, word processing, email, web search, and other skills needed to effectively use the practice management software program.
- Answer and triage phone calls from clients
- Client education – understand vaccinations, basic lab tests, common diseases, and pet behavior
- Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, and keeping exam rooms clean and inviting for patients and owners.
- Process payment transactions
- Maintain proper documentation in the electronic medical record, and assist doctors and their support staff in locating information regarding their patients.
